These general terms and conditions of sale apply to any order placed on the Koinobio online store. They define the rights and obligations of KOINOBIO - Cooperating Organic Farms and its customers.
1. Seller
The store is operated by KOINOBIO - Cooperating Organic Farms, located at Dim. Sxoliou 2, 20002 Belo - Corinth, Greece.
Email: Contact us
Intra-community VAT number: EL996823183
2. Products
The products offered for sale are those displayed on the website on the day the customer visits it, subject to stock availability. Product descriptions, photographs and information are provided with the greatest care. They may nevertheless be adapted or corrected at any time.
3. Prices
Prices are shown in euros, including all taxes when VAT is applicable. Delivery costs are indicated before final confirmation of the order. KOINOBIO - Cooperating Organic Farms reserves the right to change its prices at any time, but products are invoiced on the basis of the prices displayed when the order is confirmed.
4. Order
The customer selects the products of their choice, checks the details of the order, corrects any errors, accepts these general terms and conditions of sale and then confirms the order. Confirming the order constitutes full acceptance of these terms and conditions.
KOINOBIO - Cooperating Organic Farms reserves the right to refuse or cancel any order in the event of an existing dispute with the customer, suspected fraud, an obvious pricing error or product unavailability.
5. Payment
Payment is due at the time of ordering. The available payment methods are those offered on the payment page. The order is considered final only after payment has been confirmed.
Payment transactions are processed by secure providers. KOINOBIO - Cooperating Organic Farms does not store complete bank card data.
6. Delivery
Products are delivered to the address provided by the customer when placing the order. The customer is responsible for the accuracy of the delivery information provided.
Delivery times shown on the website are provided as estimates. In the event of a significant delay, the customer may contact customer service to obtain information about the progress of the order.
Risk transfers upon receipt of the products by the customer or by a third party designated by the customer.
7. Receipt and claims
The customer must check the condition of the parcel and products upon receipt. Any visible issue, including damaged parcel, missing product or damaged product, must be reported promptly to the carrier and to KOINOBIO - Cooperating Organic Farms, with any useful supporting evidence.
8. Right of withdrawal
When the customer is a consumer, they generally have a period of fourteen days from receipt of the order to exercise their right of withdrawal, without having to give a reason.
This right may however be excluded for certain products, including goods liable to deteriorate or expire quickly, products made to the customer's specifications or clearly personalized, as well as sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
To exercise the right of withdrawal, the customer must send a clear request by email to Contact us before the applicable deadline expires. Products must be returned complete, unused, in their original condition and in suitable packaging.
Return costs are borne by the customer, unless otherwise stated or if the product is non-compliant. Refunds are made after receipt and inspection of the returned products, using the original payment method.
9. Legal guarantees
Consumer customers benefit from the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects. In the event of a non-compliant or defective product, the customer must contact customer service with a description of the problem and, if possible, photographs.
10. Liability
KOINOBIO - Cooperating Organic Farms cannot be held liable for indirect damage or improper use of the products by the customer. The seller's liability cannot be engaged in the event of non-performance or improper performance of the contract due to the customer, to an unforeseeable and unavoidable act of a third party, or to force majeure.
11. Personal data
Personal data collected during the order process is processed for customer account management, order processing, delivery, invoicing and customer service. For more information, customers can consult the GDPR policy page.
12. Evidence and archiving
Information recorded by the website and payment providers constitutes evidence of the transactions, orders and payments made between the parties.
13. Applicable law and disputes
These terms and conditions are governed by the law applicable to online sales concluded with consumers in the European Union, subject to any mandatory protective provisions that the consumer customer may benefit from in their country of residence.
In the event of a dispute, the customer is invited to contact KOINOBIO - Cooperating Organic Farms first in order to seek an amicable solution.
In accordance with applicable law, consumer customers may use a consumer mediation scheme or the European online dispute resolution platform available at: https://ec.europa.eu/consumers/odr.
14. Changes to the terms and conditions
KOINOBIO - Cooperating Organic Farms may modify these terms and conditions at any time. The applicable terms and conditions are those in force when the customer confirms the order.